|PRICES - Costs
quoted on this site are kept as up to date as possible. Errors and
omissions excepted. All prices are in UK Pounds Sterling (£) and are
subject to carriage. Please confirm that you understand and accept the
prices quoted, before placing your order.
TERMS - Cash with order please. Cheques and bank drafts should be made payable to "R Keenes".
CREDIT CARDS - We offer Credit, Debit or Visa Card facilities, please phone for details.
We accept payments by Paypal, but UK orders are subject to a 3.4%
surcharge to cover Paypal fees, while overseas orders are subject to a
3.9% surcharge. Alternatively, if you send funds as a "Friends &
Family" payment, then you will not need to add the % Paypal fee.
We will replace or refund the full price paid for any parts, provided
that they are returned to us immediately. Unfortunately we cannot
extend this to cover rubbers, materials, etc. which have been cut off
rolls, unless we have provided the wrong goods to your order, or they
are in some way faulty. If you are in doubt, request samples, before
placing your order. We endeavour to comply to the Trade Descriptions
Act by giving accurate descriptions of the goods offered for sale. If
you feel that there are any misrepresentations, please advise us so
that we may amend the description.
We accept liability only for items which are proved faulty by reason of
our negligence. Such liability is limited to the price paid for the
item and does not include any consequential loss.
The use of original numbers does not indicate supply of original parts.
We reserve the right to supply pattern/remanufactured parts as
necessary. it is the purchaser's responsibility to ensure and check
that parts supplied are suitable for the vehicle and use intended by
them, and the supplier gives no warranty express or implied of
We endeavour to supply all orders by return but, occasionally, some
items will not be ex-stock and will be dispatched immediately new stock
arrives. You will be informed of this at the time of ordering.
FAULTY OR DAMAGED ITEMS -
We must be notified on receipt of goods. If the goods are sent by
carrier, sign "damaged", if apparent. A claim submitted if goods are
received and endorsed, "not checked", "unexamined" or different words
of the same effect on the Delivery Note are not adequate in case of
If you are returning an
item because of an error on our part or it is defective we will be
happy to refund the delivery charges incurred, otherwise you will be
responsible for those charges incurred in returning the item to us.
Refunds and any parts exchanges will be given, once the goods have been
returned to us and checked to ensure they are in the same condition as
when they were originally shipped from us.
Order cancellations must be submitted to us in writing - email or letter.
RIGHT TO CANCEL & RETURNS -
(Consumer Protection (Distance Selling) Directive 97/7/EC). The right
to cancel allows you time to examine the goods. The cooling off period
starts when the contract is concluded and ends 14 working days after
the day the goods are received. The right to cancel does not apply to
rubbers, materials which have been cut off rolls, or any other item
made to order.
exercise the right to cancel they are under a duty to take reasonable
care of the goods and to return them to us in the condition they were
supplied. It shall be the responsibility of the customer to cover
return postage costs. It is advised that returned items be sent via
recorded mail as we cannot be held responsible for lost items. Refunds
will be given, once the goods have been returned to us and checked to
ensure they are in the same condition as when they were originally
shipped from us.
The goods should be
unused and must be in resaleable condition. We do not refund your cost
of returning the goods to us unless they are incorrect or faulty.
VAT - Our products are not subject to VAT.
CARRIAGE - ALL PRICES SHOWN ARE CARRIAGE EXTRA.
We despatch using the most economical method possible at the time.
Items requiring extra packaging on wood or in tubes are charged extra.
The Highlands, Islands and Northern Ireland are subject to extra
charges and their size restrictions
All overseas orders will be priced, depending on country and weight and
size of the parcel. You will be informed of total shipping costs before
placing your order. We despatch goods less that 2kg weight by small
packet, larger consignments are sent by courier services into Europe.
Please specify whether you require air or sea despatch of